TELUS SIM Consumer

What’s the catch?

Simply pick your device and get a big upfront discount with no hidden fees. Then, at the end of your plan, return your device in good condition and upgrade to the newest model. Please note, taxes are not deducted from the upfront device cost.

What if I want to keep my device?

Simply repay the original Bring-It-Back Program Amount. Then you can create a BYOD plan or get a new device with or without a Bring-It-Back discount.

What condition does my device have to be in?

In order for a device to be considered eligible for return, it must meet the following 6 criteria. If it does not meet the criteria you will need to pay the Bring-It-Back Program Amount.

• Device must power on and navigate properly to the home screen
• The activation lock must be turned off
• The LCD must function correctly and be free of dead spots or bruising
• The screen must be undamaged and free of cracks
• The rest of the device must be undamaged with no cracks, signs of water damage, or missing parts (hinges, keypad, housing, buttons, battery, etc)
• All information must be wiped

What happens if I damage my device?

TIP: Be sure to sign up for AppleCare+ or TELUS Device Care so if something happens to your phone, we’ll exchange it for the same device and you can avoid any additional charges.

If your phone is damaged and no longer meets the Bring-It-Back eligibility criteria, you will be required to pay the Bring-It-Back Program Amount.